Opportunity brief
About the Company
Incraftiv Pvt Ltd is an IT-focused organization seeking a dependable Telecaller to support customer communication and front-office coordination in its Noida office. The role offers an opportunity to contribute to day-to-day business operations while building strong communication and client-handling skills.
Responsibilities
- Make outbound calls to prospective and existing customers, explain relevant services, and respond to queries professionally.
- Receive incoming calls, record accurate information, follow up on leads, and maintain organized call records.
- Welcome visitors, assist with basic office reception activities, and direct calls or enquiries to the appropriate team members.
- Coordinate with internal teams to ensure timely responses and a positive customer experience.
- Prepare routine updates on calls, follow-ups, enquiries, and lead status.
Requirements
- At least 2 years of relevant experience in telecalling, customer support, front desk, reception, or a related role.
- Strong verbal communication, active listening, and interpersonal skills.
- Comfort with maintaining records and using basic office or computer applications.
- A courteous, organized, and customer-focused approach is essential.
- This is a full-time, in-office opportunity based in Sector 2, Noida, with monthly compensation of ₹20,000 to ₹22,000 depending on candidate experience.