Regional Support and Operations Member(Aprenticeship -12 months)

HSBC is hiring for the role of Regional Support and Operations Member (Apprenticeship – 12 months)!

Responsibilities of the Candidate:

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Manage and control daily operations and administration of payment operations, which includes FCY/LCY processing, regulatory filings, RBI liaison and investigations, to achieve a high level of efficiency and customer service. -

Monitor performance of external vendors and operating staff in the unit. -

Ensure standardization of processes. Process notes to be updated on a regular basis. -

Regulatory reporting activities as per RBI and other regulators' requirements. -

Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in a timely manner. -

Ensure day-to-day processes are run as per defined procedure notes and policies. -

Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc. -

Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. -

Implement the Group compliance policy as applicable to the role. -

Be aware of the Operational Risk scenarios associated with the role and ensure that all actions during employment with HSBC take account of the likelihood of operational risk occurring.