Opportunity brief
About the Role: The individual will execute sales strategies, ensure regulatory compliance, and contribute to the region's overall business performance. A keen understanding of gold loan processes and local market dynamics is essential. The role requires high energy, field mobility, and a strong customer-first approach.
Key Responsibilities:
- Drive New Customer Acquisition - Proactively identify and onboard new clients for gold loan products through structured field engagements, strategic referral networks, and localized promotional campaigns.
- Client Engagement & Product Presentation - Conduct in-person client consultations and deliver compelling product demonstrations to articulate the value proposition and generate incremental business.
- Sales Strategy Execution - Implement targeted sales and marketing initiatives to catalyze business expansion within the designated territory, in alignment with organizational growth objectives.
- Relationship Management & Service Excellence - Cultivate enduring customer relationships by ensuring seamless service delivery, timely support, and high levels of client satisfaction.
- Operational & Compliance Adherence - Ensure full compliance with regulatory frameworks and internal standard operating procedures, particularly in documentation, verification, and process execution.
- Gold Evaluation & Verification - Accurately assess gold ornaments for weight, purity, and karat value using calibrated tools and standardized testing protocols.
- Market Intelligence & Product Knowledge -Remain continuously informed about prevailing gold loan policies, lending norms, industry best practices, and competitor offerings to stay ahead in the market.
- Bank Relationship Management -Foster and maintain effective working relationships with partner banks, facilitating collaborative business development and joint customer engagement.
- Balance Transfer Management -Oversee the end-to-end execution of gold loan balance transfers — from case initiation and fund disbursement to coordination with banking personnel and timely fund settlements.
Requirement:
- The ideal candidate is a motivated and result-oriented sales professional with 1–3 years of field experience, preferably in gold loans, financial services, NBFCs, or microfinance.
- Candidates should possess strong communication and interpersonal skills, with the ability to build trust-based relationships in local markets.
- A working knowledge of gold evaluation, KYC procedures, and loan documentation is highly desirable.
- Local language fluency and a customer-centric mindset are essential for success in this role.
- Familiarity with local geography and the ability to travel extensively within assigned territory. (Bike & Driving License Mandatory)