About the role
GlobalLogic is hiring for the role of Senior Member – DR (Freshers)!
Responsibilities of the Candidate:
- Support customers via chat, email, and phone to resolve technical issues. - Handle and track support tickets to ensure timely resolution. - Troubleshoot cloud and product-related issues. - Meet SLA/SLO targets and maintain high customer satisfaction. - Use Cloud tools for debugging and root cause analysis. - Document issues and solutions for continuous improvement. - Collaborate with engineering and cloud teams for escalations and issue resolution.
Requirements
- Freshers with a B.Tech (Cybersecurity). - Strong communication skills and basic knowledge of cloud platforms. - Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics. - Good analytical, problem-solving, and customer-handling skills. - Must possess a Provisional Certificate and Consolidated Marks Memo. - Willingness to work from the office in rotational shifts (working days and 2 weekly offs)