Responsibilities of the Intern:

First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
Track issue progress and provide regular updates to clients until incidents are resolved
Interface with Development, QA, and Consulting Services as needed to resolve customer issues
Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
Be part of a weekend rotation for 24/7 customer emergencies

Requirements:

A curious, self-learner mindset-someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
Excellent verbal & written communication skills
Excellent problem-solving & analytical skills
Detail-oriented
Ability to multitask & work independently as well as collaboratively in a global team environment
Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
Strong communication skills (verbal & written)
No arrears or backlogs
Prior AI project exposure preferred