Opportunity brief
Fincare is hiring for the role of Customer Support Executive!
About the Company:
Fincare is actively seeking a Customer Support Executive to join our dedicated Support Team. We are looking for an individual with strong communication skills, a customer-friendly approach, and the ability to handle customer queries professionally through various channels.
Responsibilities:
- Handle customer inquiries efficiently via calls and WhatsApp.
- Assist customers with all loan settlement-related queries.
- Understand and address customer concerns, providing appropriate and timely assistance.
- Maintain accurate records of customer interactions and ensure diligent follow-ups.
- Coordinate seamlessly with internal teams to facilitate swift resolution of customer issues.
- Strive to ensure a high level of customer satisfaction in every interaction.
Requirements:
- Excellent verbal and written communication skills are essential.
- Basic computer literacy is required.
- Possess strong problem-solving capabilities and interpersonal skills.
- Demonstrate a customer-focused and professional attitude at all times.
- Prior experience in customer support is preferred, but not mandatory.
- Freshers with exceptional communication skills are also encouraged to apply.