Opportunity brief
Key Responsibilities:
New Sales (Lead Conversion):
- Engage with inbound leads via CRM (calls, WhatsApp, email)
- Understand user needs and recommend relevant therapy plans
- Effectively pitch Felicity's offerings with empathy and clarity
- Achieve a minimum of ₹1.5 lakhs/month in new sales revenue
Repeat Sales (Renewals & Upsell):
- Proactively reach out to existing clients nearing plan expiry
- Drive renewals and upsell higher-value plans where relevant
- Maintain strong client relationships and trust
- Achieve ₹2.5 lakhs/month in repeat sales revenue
Client Experience & Support:
- Act as the first point of contact for client queries and concerns
- Coordinate with therapists and internal teams to ensure seamless sessions
- Support scheduling, rescheduling, and issue resolution
- Ensure high client satisfaction and retention
Operations Support:
- Maintain accurate CRM records and sales tracking
- Assist in improving sales scripts and processes
- Provide feedback on client behavior, objections, and product gaps
- Support day-to-day operational workflows as needed
Requirements:
- 1–4 years of B2C sales experience (preferably in wellness, edtech, healthcare, or SaaS)
- Strong communication and persuasion skills
- Comfortable handling sensitive conversations with empathy
- Target-driven with a proven track record of achieving sales numbers
- Ability to multitask across sales, support, and operations
- Familiarity with CRM tools and sales pipelines
What We're Looking For:
- High ownership and accountability
- Strong listening skills and emotional intelligence
- Bias for action and execution
- Passion for mental health and wellbeing