Opportunity brief
Position Summary :
We are looking for a customer-focused CRM Executive to manage customer interactions, maintain CRM records, support sales activities, and ensure a positive customer experience.
Key Responsibilities:
- Handle customer enquiries and communications.
- Maintain accurate customer information and CRM records.
- Follow up with customers and support customer retention.
- Coordinate with the Sales Head regarding customer requirements.
- Update customer-related information regularly in the CRM.
- Track customer follow-ups and pending enquiries.
- Understand customer requirements and provide appropriate support.
- Maintain customer-related reports and documentation.
- Coordinate with the sales team for smooth customer service.
- Support the sales team in improving customer conversion and retention.
Required Skills:
- Customer/consumer handling
- CRM management
- MS Excel
- Good communication skills
- Follow-up skills
- Customer relationship management
- Reporting and documentationCandidate Requirements
- Qualification: Any UG Degree
- Experience: 1 - 2 years
- Age: 23–30 years preferred
- Gender: Female preferred
- Languages: Tamil & English
Work Details:
- Working Hours: 9:00 AM – 6:30 PM
- Notice Period: 3 months