Opportunity brief
Skills Required: Excellent Verbal Communication Customer Relationship Management (CRM) Basics Lead Qualification & Follow-up Active Listening Professional Telephone Etiquette Basic Computer & MS Office Skills Data Entry & Record Management Time Management Problem-Solving Hindi & English Communication (additional languages are a plus) Roles & Responsibilities: Handle inbound calls from prospective customers across multiple channels. Understand customer requirements and qualify leads based on predefined criteria. Update lead status, notes, and follow-up details in the CRM. Schedule meetings or connect qualified leads with the sales team. Maintain accurate customer records and ensure timely follow-ups. Provide a professional and positive customer experience during every interaction. Coordinate with internal teams to ensure smooth lead handover and tracking. Who Should Apply? Students with strong communication and interpersonal skills. Candidates interested in customer relations, sales, or business operations. Comfortable speaking with customers over phone calls and maintaining professional communication. Basic knowledge of CRM tools is an advantage but not mandatory. Willing to work 5–6 days/week for 8 hours/day in a professional business environment. What You'll Learn & Why It Matters: Learn how businesses communicate with potential customers and convert inquiries into qualified opportunities. Gain practical experience in customer interaction, lead qualification, CRM management, and sales processes. Develop confidence in professional communication, objection handling, and relationship building. Understand how customer conversations, data management, and follow-ups directly impact business growth. Build real-world experience in client handling and business communication, creating a strong foundation for careers in customer success, inside sales, business development, account management, and operations.