Opportunity brief
Responsibilities: Make outbound calls to prospective customers from assigned leads. Understand customer requirements and recommend suitable products or services. Qualify leads based on predefined eligibility criteria. Explain product features, benefits, pricing, and processes clearly. Follow up with interested customers and maintain regular communication. Schedule callbacks and coordinate with the sales or operations team when required. Accurately update customer interactions and lead status in the CRM. Meet daily call targets, lead conversion targets, and productivity KPIs. Handle customer objections professionally and resolve basic queries. Ensure compliance with company policies and regulatory guidelines during customer interactions. Requirements: Strong verbal communication skills in English and Hindi. Regional language proficiency is an added advantage. Good listening, negotiation, and persuasion skills. Basic computer knowledge and familiarity with CRM systems is preferred. Ability to work in a target-driven environment. Positive attitude, patience, and customer-first approach. Experience in BFSI, fintech, banking, insurance, or loan sales will be preferred. Experience handling inbound and outbound customer calls. Familiarity with lead management and follow-up processes.