Opportunity brief
About the Company
Crystal Recruitment Solutions connects talented professionals with growing organizations that value reliable customer experiences. The hiring partner is seeking a Customer Support Executive for an opportunity based in Koramangala, Bangalore, within the customer service industry.
Responsibilities
- Respond to customer questions through the assigned communication channels with patience, clarity, and professionalism.
- Understand customer concerns, provide accurate information, and resolve issues within defined service guidelines.
- Record interactions, update customer details, and maintain clear case notes in internal systems.
- Escalate complex or unresolved matters to the appropriate team while keeping customers informed.
- Work collaboratively with colleagues to meet service quality, response-time, and customer satisfaction goals.
Requirements
- 0–2 years of experience in customer support, customer service, contact center operations, or a related field.
- Excellent verbal and written communication skills in both English and Hindi are required.
- Strong customer-first attitude, active listening, and professional communication abilities.
- Basic computer proficiency and the ability to learn support tools and processes quickly.
- Good problem-solving, organization, and follow-up skills.
- Ability to work from the Koramangala, Bangalore office and manage multiple customer interactions responsibly.
This is a full-time, in-office role offering a monthly salary of ₹20,000 to ₹23,000. The successful candidate will contribute directly to building positive customer relationships while developing practical experience in a structured support environment.