About the role
Cognizant is hiring for the role of ICM Training Analyst!
Responsibilities of the Candidate:
- Develop compelling crisis exercise content under the direction of the Program Lead, working with subject-matter experts across cyber, AI, geopolitical, operational, and other emerging risk areas.
- Support AI-specific crisis scenarios, including model misuse, AI-enabled cyberattacks, and AI system failures, with an emphasis on leadership decisions, clear communication, and facilitated discussion rather than technical instruction.
- Create engaging scenario narratives, exercise injects, facilitation guides, pre-reads, presentation decks, polling content, and other audience-focused materials.
- Support the preparation and delivery of executive tabletop exercises and briefings, confidently presenting content, engaging participants, facilitating discussion, and capturing outcomes and actions.
- Build effective relationships with ICM leads and cross-functional partners, actively listening to stakeholder needs and adapting content and delivery for different audiences.
- Maintain exercise trackers, evidence folders, templates, and program artefacts to agreed standards, identifying gaps, dependencies, and delivery risks early.
- Support program tracking, governance, delivery-readiness checks, and validation of IRT orientation data with ICM leads.
- Maintain program web pages and intranet content, ensuring information remains current, accurate, and consistent.
- Administer ServiceNow records and attachments while maintaining data quality and integrity across program systems.
- Support the production of the Monthly Training & Awareness Leadership Update and help maintain a dependable program delivery cadence.
Requirements
- Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
- Strong interpersonal and communication skills, with the confidence and presence to engage senior leadership and executive audiences.
- Experience creating clear, engaging content and presentations that make complex subjects accessible to different audiences.
- Experience presenting to stakeholders, facilitating discussions, or supporting the front-of-house delivery of events, workshops, exercises, or briefings.
- Strong active-listening and facilitation skills, including the ability to ask thoughtful questions, draw out different perspectives, and keep discussions focused and constructive.
- Strong organizational skills and attention to detail, with the ability to maintain accurate records, coordinate a standing program cadence, manage competing priorities, and meet deadlines.
- A proactive approach to identifying issues and risks early and presenting practical options for resolution.
- A bachelor's degree or equivalent practical experience, including experience in communications, marketing, or another creative or people-facing discipline.
- A strong sense of ownership, a desire to create meaningful outcomes, and a commitment to delivering high-quality work.