About the role
Responsibilities:
- Handle inbound customer inquiries professionally and efficiently across various communication channels.
- Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of customer satisfaction by adhering to service standards and procedures.
- Collaborate with team members and other departments to escalate and resolve complex issues.
- Stay updated on product knowledge, policies, and procedural changes.
Eligibility
- Completed graduation in any discipline
- Strong communication and interpersonal skills
- Fluent English (regional Languages like Gujarati and Bengali will be a plus)
- Basic knowledge of digital banking platforms