Opportunity brief
Responsibility
- Manage and maintain accurate CRM, lead, client, and sales pipeline records.
- Coordinate with the sales team on lead follow-ups, updates, and pipeline tracking.
- Manage client communication, account coordination, follow-ups, and day-to-day requirements.
- Act as a bridge between clients and internal teams to ensure smooth execution.
- Schedule and coordinate client calls, meetings, reviews, and follow-ups.
- Track client requirements, pending tasks, and action items through to timely closure.
- Maintain client records, trackers, reports, proposals, and presentations.
- Identify and resolve gaps in CRM, sales, and client data.
- Support client retention and business growth through strong relationship management and identifying repeat-business opportunities.
- Maintain strict confidentiality of client and Company information.
- Support CRM and account management process improvements and take up other responsibilities assigned by management.
- Travel occasionally for official meetings or client interactions, as required.
Requirements
- 3–5 years of experience in CRM, Sales Coordination, Client Servicing, or Account Management.
- Strong communication, coordination, and relationship-management skills.
- Highly organised, detail-oriented, and proactive with a strong follow-up mindset.
- Comfortable managing multiple leads, clients, and priorities simultaneously.
- Experience with CRM tools, spreadsheets, trackers, and reporting.
- Experience with D2C, e-commerce, or digital marketing is preferred.
What we Offer
- Permanent remote work
- High-ownership role working directly with the Founder
- Exposure to both business and creative sides of the agency
- Fun and supportive team culture
- Growth opportunities to learn and develop your skills
- Opportunity to make a real impact on growing e-commerce businesses