Opportunity brief
Career Lifting is hiring for Customer Support Executive !
About the Company:
Career Lifting is seeking a dependable Customer Support Executive – Logistics to support shipment-related customer communication and coordination in Noida. The role contributes to a responsive service experience by ensuring that delivery concerns, pickup requests, delays, and order-status questions are handled accurately and followed through to closure. The successful candidate will work closely with internal and external logistics stakeholders while meeting defined service-level and turnaround-time expectations.
Responsibilities:
- Handle customer queries related to shipments, deliveries, pickups, delays, returns, and order status.
- Track consignments and provide clear, timely updates to customers.
- Coordinate with operations, warehouses, transporters, delivery teams, and internal departments to resolve issues.
- Manage complaints, follow up on pending or undelivered shipments, and escalate critical matters to the appropriate manager.
- Maintain accurate records of customer interactions, shipment status, complaints, and resolutions.
- Coordinate pickup and delivery schedules and communicate changes promptly.
- Ensure complete issue closure while maintaining service quality and meeting customer service, SLA, and TAT targets.
- Prepare basic reports on customer queries, complaints, and shipment issues.
Requirements:
- Graduate in any discipline.
- Two to three years of experience in customer support, logistics, courier, transportation, e-commerce, or supply chain operations; freshers with strong communication skills may also be considered.
- Good English and Hindi communication skills.
- Comfort with MS Excel, email, and basic computer applications.
- Strong follow-up, coordination, problem-solving, and customer-handling abilities.
- Ability to work under pressure and manage multiple queries simultaneously.
This is a full-time, in-office opportunity based in Noida, offering a fixed salary of ₹20,000 per month.