Opportunity brief
Role Overview:
- The Academic Counsellor will connect with parents in the Indian market to understand their child's learning needs and recommend the most suitable BrightChamps programs.
- The role focuses on consultative counselling, high-quality conversations, and driving enrolments in a target-oriented environment.
Key Responsibilities:
- Connect with Indian parents through inbound and outbound calls, WhatsApp, email, and video meetings to explain BrightChamps programs, curriculum, and learning outcomes.
- Understand the child's current academic level, interests, and goals, and recommend the right course and learning paths.
- Convert qualified leads into enrolments by handling objections, clarifying doubts, and clearly communicating the value and benefits of the programs.
- Maintain disciplined follow-up and ensure all lead details, interactions, and status updates are accurately recorded in the CRM.
- Achieve weekly and monthly targets for revenue, conversion, and call-handling productivity in a performance-driven setup.
- Collaborate with Operations, Support, and Academic teams to ensure a smooth enrolment and onboarding experience for Indian parents and students.
Work Schedule & Requirements:
- Work Days: 6 days a week, including Saturday and Sunday (Rotational weekday off).
- Shift Timing: 12 PM to 10 PM IST.
- Mode: WFO.
- Laptop: Laptop mandatory; candidates must have a personal laptop in good working condition.