Opportunity brief
Key Responsibilities:
- Manage daily shift operations and track key operational metrics
- Oversee inbound/outbound shipments — timely receipt, processing, and dispatch
- Conduct quality checks to ensure zero missing/damaged shipments
- Maintain MIS reports (Inbound, Outbound, RTO, NDR, Aging)
- Ensure maximum deliveries within TAT; monitor and reduce shipment aging
- Analyze NDR/RTO cases and coordinate with teams to bring percentages down
- Supervise and train operations/delivery staff on SOPs and quality standards
- Drive accountability within the team to hit business targets
- Ensure SOP adherence to minimize loss, damage, and errors
- Maintain a safe, organized workplace per company policy
- Communicate updates and process changes clearly to the team
- Coordinate with Customer Support, Line Haul, Sales, and Logistics
- (Senior level) Oversee multiple hubs/warehouses/locations
Requirements:
- 2+ years in logistics, courier, e-commerce, or supply chain
- Strong Excel skills (VLOOKUP, Pivot Tables, Filters, formulas)
- Solid grasp of shipment lifecycle, TAT, NDR, RTO, and operational KPIs
- Strong leadership, problem-solving, and team management
- Excellent communication and coordination skills