HRMS Support Excetive

Role:

• Handle and manage client queries related to HRMS software.
• Understand client requirements and provide appropriate solutions.
• Coordinate with clients for software implementation, support, and issue resolution.
• Troubleshoot basic HRMS-related issues and guide clients accordingly.
• Perform basic software testing and identify bugs or functional issues.
• Coordinate with the technical/development team for issue resolution and follow-up.
• Perform basic SQL queries for data verification and troubleshooting.
• Test new features, updates, and fixes before deployment.
• Maintain proper records of client issues, resolutions, and follow-ups.
• Provide product demonstrations and basic training to clients when required.
• Ensure timely and professional communication with clients.
• Escalate complex technical issues to the concerned team.

Requirements:

• Minimum 2 years of experience in HRMS software, software support, client handling, or a similar role.
• Strong client-handling and communication skills.
• Experience in handling and resolving client queries.
• Basic knowledge of SQL queries and database handling.
• Basic knowledge of software testing and bug identification.
• Good understanding of HRMS processes and software functionality.
• Hindi is mandatory.
• Good English communication skills will be an added advantage.
• Ability to coordinate effectively with clients and internal technical teams.
• Candidates should be willing to work 22 days per month from the Bangalore office.