Opportunity brief
Responsibilities:
- Make outbound calls to customers about overdue EMIs and pending payments.
- Negotiate repayment and secure payment commitments within company guidelines.
- Follow up on every commitment until the payment is received.
- Achieve assigned daily, weekly and monthly collection targets.
- Handle customer queries, objections and payment-related concerns professionally.
- Record customer interactions, commitments and payment status in the CRM without delay.
- Escalate unresolved cases and critical customer issues to the concerned team.
- Follow company policies, processes and applicable regulatory guidelines in every customer interaction.
Requirements:
- Collections experience at a bank or NBFC.
- Hands-on experience with a CRM or collection management system.
- Knowledge of EMI, loan repayment and collection processes.