Opportunity brief
About the Organization:
Accesco Living is a Bengaluru-based technology startup founded in 2025 that is building an intelligent commerce ecosystem for Indian households. The company aims to simplify everyday living by integrating grocery shopping, food delivery, fashion, and other essential services into a single AI-powered platform. With a focus on convenience, personalization, affordability, and sustainability, Accesco Living leverages technology and data-driven insights to enhance the customer experience while supporting local suppliers and promoting circular commerce. The company is currently in its pre-launch phase and is actively expanding its team to drive innovation and growth.
CRM Executive Intern – Job Description
As a CRM Executive Intern, you will support the management of customer relationships by maintaining accurate customer records, updating CRM databases, assisting with lead management, and ensuring timely follow-ups. You will coordinate with internal teams to track customer interactions, prepare reports, and help improve customer engagement and satisfaction. This role offers hands-on experience in customer relationship management, communication, data organization, and business operations.
Key Responsibilities:
- Maintain and update customer information in the CRM system.
- Assist in managing and tracking leads and customer inquiries.
- Follow up with customers through calls, emails, or messages as required.
- Ensure customer records are accurate and up to date.
- Coordinate with internal teams for customer-related tasks and issue resolution.
- Generate basic CRM reports and maintain documentation.
- Support customer retention and engagement initiatives.
- Perform other CRM and administrative tasks assigned by the reporting manager.
Skills Required:
- Good verbal and written communication skills.
- Basic knowledge of MS Excel, Word, and Google Workspace.
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Willingness to learn CRM tools and customer management processes.