Opportunity brief
Zoho Corporation is hiring for the role of Technical Support Engineer!
Responsibilities
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Requirements
- BE/BTech/MCA in Computer Science or a related field.
- Fresh graduates are welcome.
- Good communication skills.
- Willingness to work night shifts.