Responsibilities of the Candidate:

Manage and monitor assigned customer accounts to ensure timely receipt of payments.
Communicate with customers on a daily basis via phone and email to resolve billing, payment, and account-related queries.
Investigate and resolve outstanding invoices, short payments, disputes, and unapplied cash.
Respond to customer inquiries in a timely, accurate, and professional manner.
Identify customer needs and provide appropriate resolutions or guidance.
Maintain accurate records of customer interactions, follow-ups, and resolutions.
Coordinate with internal stakeholders (Sales, Customer Service, Operations) to resolve account-related issues.
Prepare regular follow-up emails, statements, and reminders as required.
Ensure compliance with company policies, procedures, and timelines.

Requirements:

Excellent verbal and written communication skills with strong problem-solving abilities.
Ability to multitask and manage multiple customer accounts effectively.
Prior experience in Accounts Receivable role involving daily customer interaction via phone and email.
Proficiency in MS Office (Excel, Word, Outlook) and strong email drafting skills.
Understanding of invoicing, payment terms, and basic accounting concepts.
Experience working with ERP or accounting systems (e.g., Oracle).