Responsibilities of the Candidate:

Monitor network, servers, cloud infrastructure, and applications using Cisco Meraki, Azure Insights (Azure Monitor), Dynatrace, New Relic, Cribl, and PRTG.
Investigate and resolve network, system, and application alerts.
Create, update, and track incident tickets using BMC Helix.
Perform initial troubleshooting and escalate complex issues to L2/L3 teams as required.
Monitor dashboards, logs, and alerts to ensure optimal system performance.
Perform basic network diagnostics and connectivity checks.
Document incidents, troubleshooting steps, and shift handovers.
Support scheduled maintenance activities and verify service restoration.
Adhere to SLA and ITIL-based incident management processes.
Work in a 24×7 rotational shift environment.

Requirements:

Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VLAN, VPN, routing, and switching.
Familiarity with monitoring tools:
Cisco Meraki, Azure Insights (Azure Monitor), Dynatrace, New Relic, Cribl, PRTG
Experience or knowledge of BMC Helix ticketing system.
Basic knowledge of Windows and Linux operating systems.
Good analytical, troubleshooting, and communication skills.
Willingness to learn and work in a fast-paced operations environment.