Responsibilities of the Candidate:

Deploy and maintain new workstations
Provide technical support for desktop issues
Support VIP members of WPP Production.
Assist users in the Joint Ventures, liaising with WPP team/IBM/Kyndryl Deskside support at WPP Production to ensure the site is fully supported.
Document and update documentation on standard procedures.
Escalate and formally report faults to specialist engineers (including third party support when required)
Working with standard application suites and custom workflow tools at WPP Production (detailed below)
Maintain meeting rooms' A/V equipment's
Technical support for in-house agency facilities
Adobe Creative Cloud support
Microsoft Windows, Office 365 support
Apple Device Support

Requirements:

Good experience of Apple macOS support and hardware troubleshooting.
An excellent working knowledge of technical support for desktop issues.
Effective problem-solving, able to recognise root causes and identify ways to overcome them.
Good working knowledge of Adobe Creative Cloud.
Quick learning skills with information retention and a good technical aptitude/ability.
Confidence to deal professionally with staff at all levels in the organisation.
Service-focused "can-do" attitude.
Excellent administration and organisation skills.
Excellent communication, interpersonal, team working and multi-task management skills along with time management.
Self-motivated with the ability to work autonomously but also to contribute as a team player.
Ability to communicate technical information in a user-friendly way.
Positive attitude towards problem-solving and tight deadlines.
A commitment to service improvement with a customer-focused attitude.