Opportunity brief
Wipro is hiring for the role of Labelling Associate!
Responsibilities of the Candidate:
- Support process by managing transactions as per required quality standards - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner - Deliver excellent customer service through effective diagnosis and troubleshooting of client queries - Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions - Assist clients with navigating around product menus and facilitate better understanding of product features - Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming calls and emails using the designated tracking software
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product training to stay current with product features, changes and updates
- Enroll in product-specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks