Opportunity brief
Responsibilities:
- Handle customer queries via WhatsApp, Instagram, calls, email & website
- Assist with orders, products, sizes, delivery, returns & exchanges
- Follow up on COD, pending & potential orders
- Manage customer relationships & encourage repeat purchases
- Coordinate with logistics, warehouse, sales & marketing teams
- Handle complaints and ensure timely resolution
- Maintain CRM, follow-ups & daily reports
Requirements:
- Excellent communication & customer handling
- Basic knowledge of E-commerce & Shopify
- Understanding of Logistics, NDR & ABC
- Basic CRM, Excel & Google Sheets knowledge
- Good follow-up, convincing & problem-solving skills