Opportunity brief
VASDAR HATS pvt Ltd is hiring for International Customer Support Executive
About the Company
VASDAR HATS pvt Ltd is hiring an International Customer Support Executive for its BPO operations in Noida. This full-time opportunity involves supporting customers in the United States through professional outbound conversations focused on debt-management assistance. The role is suited to candidates who can communicate confidently, understand customer concerns, and explain available support processes with patience and clarity.
Responsibilities
- Make outbound calls to customers in the USA using approved calling systems and process guidelines.
- Engage customers professionally to understand their debt-related concerns, financial situation, and support requirements.
- Explain debt-management processes, available options, repayment-related information, and next steps accurately and clearly.
- Handle questions, objections, and sensitive customer conversations with empathy, patience, and a solution-oriented approach.
- Verify and document relevant customer information accurately while maintaining complete and up-to-date call records.
- Follow approved scripts, compliance requirements, data-protection practices, quality standards, and escalation procedures.
- Coordinate with internal teams when a customer issue requires additional review or specialized assistance.
- Meet defined targets for call quality, productivity, customer engagement, documentation, and successful resolution.
Requirements
- Applicants with 0–2 years of experience in customer support, international voice processes, outbound calling, telecalling, collections, financial services, or BPO operations are welcome.
- Strong spoken English communication skills and the ability to interact confidently with customers from the USA.
- Good listening, probing, persuasion, objection-handling, and problem-solving abilities.
- Ability to discuss sensitive debt-management concerns respectfully without making inaccurate commitments or providing unauthorized financial advice.
- Basic computer proficiency, accurate data-entry skills, and comfort working with customer-management systems.
- Willingness to work from the Noida office and support schedules aligned with USA customer time zones.
- Patience, professional conduct, adaptability, and a customer-first approach are essential.
This is a full-time, in-office opportunity in the BPO industry for candidates with 0–2 years of experience. The annual compensation range is ₹2,80,000 to ₹3,50,000.