Opportunity brief
About the Role:
We are looking for an experienced L2 Azure Cloud Application Support Engineer to provide production support for enterprise applications hosted on Microsoft Azure.
The role requires strong hands-on experience in .NET production support, Azure services, Entra ID, application troubleshooting, APIs, databases, and integrations. The candidate will be responsible for ensuring application availability, meeting SLAs, resolving production incidents, and supporting continuous service improvement.
Key Responsibilities:
- Provide L2 production support for enterprise applications hosted on Microsoft Azure.
- Troubleshoot .NET applications, APIs, integrations, workflows, and database-related issues.
- Monitor and support Azure services, including:
- Azure App Services
- Azure Functions
- Azure Logic Apps
- Azure SQL
- Azure Storage
- Azure Application Insights
- Analyze application logs, alerts, API failures, errors, and system performance issues.
- Support SharePoint Online, OpenText workflows, and SaaS applications.
- Coordinate with Development, DevOps, Infrastructure, and Business teams to investigate and resolve production incidents.
- Perform deployment validation, release support, production stabilization, and runbook execution.
- Create and maintain SOPs, knowledge base articles, and operational documentation.
- Participate in on-call support and major incident management.
- Contribute to continuous service improvement and operational excellence.
- Support AI-assisted incident diagnostics and operational automation.
Required Skills:
- Strong experience in L2 Production Support / Application Support.
- .NET / ASP.NET Core
- Microsoft Azure, including:
- Azure App Services
- Azure Functions
- Azure Logic Apps
- Azure SQL
- Azure Storage
- Azure Application Insights
- REST APIs
- SharePoint Online
- Azure SQL / SQL
- Incident & Problem Management
- Monitoring and Log Analysis
- Performance Troubleshooting
- Experience supporting enterprise applications hosted on Azure.
- Strong communication and stakeholder coordination skills.
Preferred Skills:
- Experience with OpenText platforms.
- Exposure to AI-enabled enterprise applications.
- Azure DevOps
- CI/CD
- ITIL / Production Support best practices
Experience & Candidate Profile:
- 4–5 years of overall IT experience.
- Strong hands-on experience in L2 production/application support.
- Proven experience supporting Azure-hosted enterprise applications.
- Strong troubleshooting and analytical skills.
- Ability to work effectively with cross-functional technical and business teams.
- Willingness to work in monthly rotational shifts, including evening/night shifts.
Key Technology Stack:
- .NET
- ASP.NET Core
- Microsoft Azure
- Azure App Services
- Azure Functions
- Azure Logic Apps
- Azure SQL
- Azure Storage
- Application Insights
- REST APIs
- SharePoint Online
- Entra ID
- OpenText
- Azure DevOps
- CI/CD