Opportunity brief
Job description:
Key Responsibilities:
Customer Relationship Management & Communication:
- Ensure all communications with buyers are professional, timely, and aligned with business goals.
- Act as the primary point of contact for high-value customers and key accounts.
- Address customer queries, concerns, and complaints, ensuring a high level of satisfaction.
Order & Sample Management:
- Oversee the review and execution of all jewellery briefs, ensuring production feasibility.
- Ensure timely sample approvals, dispatch tracking, and buyer communication.
- Collaborate with the production and PPC (Production Planning & Control) teams to ensure seamless operations.
Inspection & Quality Control:
- Get Approval and oversee all inspection reports before sending them to customers.
- Ensure all PP samples, shipment samples, and packaging samples meet customer expectations.
- Coordinate the testing of jewellery components and communicate results to buyers.
Shipment & Post-Shipment Coordination:
- Ensure buyers are informed of dispatch status.
- Proactively notify customers of potential delays, ensuring transparency in order fulfillment.
- Work closely with the logistics and Exim teams for smooth export-import process.
Design & Offer Management:
- Oversee the preparation of design briefs and offers for new or existing jewellery designs.
- Source and review new findings and components for innovative designs.
Data Management & Reporting:
- Analyze customer interactions and purchasing trends to optimize CRM strategies.
- Maintain a robust database of customer preferences, complaints, and purchase history.
- Generate regular reports on CRM performance, shipment status, and customer feedback.
Leadership & Team Coordination:
- Work cross-functionally with sales, production, and marketing teams for a streamlined workflow.