About the role
United Airlines is hiring for the role of Staff Representative - Talent Technology!
Responsibilities of the Candidate:
- Develop, configure, and maintain learning platforms, integrations, and digital learning tools to ensure reliable, scalable, and user-friendly learning experiences. - Create and execute testing strategies, validate system enhancements, troubleshoot defects, and ensure learning content meets functional, compliance, and business requirements before deployment. - Monitor system health, maintain platform configurations, resolve technical issues, and ensure learning systems remain secure, compliant, and available to employees across the enterprise. - Identify opportunities to streamline workflows, reduce manual effort, improve operational efficiency, and enhance the end-to-end learning experience through technology and automation. - Collaborate with Learning, Digital Technology, HR, Operations, vendors, and business stakeholders to gather requirements, develop solutions, and support the successful delivery of learning products and experiences. - Analyze system performance, learner feedback, testing results, and operational metrics to identify trends, drive continuous improvement, and optimize learning engagement, accessibility, and effectiveness. - Identify data captures and analytical improvements, then work with team to implement. - Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency.
Requirements
- Bachelor's degree. - Learning technology, HR, engineering, learning and development, information systems, quality assurance or related degree. - At least 2 years of relevant experience. - At least 1 year of Quality Assurance experience. - Learning Management System Administrator Certification (any major LMS platform), Certified Software Quality Engineer (CSQE). - Knowledge of learning management systems (LMS), learning experience platforms, and digital learning technologies. - Knowledge of software development lifecycle (SDLC), system integrations, APIs, and application support. - Knowledge of quality assurance methodologies, testing frameworks, defect management, and release processes. - Knowledge of learning content standards and technologies, including SCORM, xAPI, AICC, and content publishing tools. - Knowledge of Agile product delivery, continuous improvement methodologies, and process optimization practices. - Hands-on experience using AI tools in projects, internships, or work environments. - Knowledge of automation platforms such as Power Automate, Copilot Studio, Zapier, or n8n. - Understanding of AI-enabled technologies, automation solutions, and emerging digital learning trends.
- Master's degree
- L&D background
- AI – Enabled Learning Processes and Technology
- PowerBi, SQL, Workday