Responsibilities of the Candidate:

Perform thorough investigations and make actionable recommendations to relevant stakeholders using established guidelines to resolve complex problems.
Complete data and root cause analysis to provide specific corrective and preventive action items that improve system reliability.
Present findings clearly to stakeholders, turning technical or messy data into clarity during critical moments.
Identify and share trends, insights, and defects to highlight areas of improvement and pressure points with partners.
Participate in collaborative discussions to share best practices with partners, agents, and stakeholders to raise the bar for the team.
Provide deep subject matter knowledge to teammates to unblock tasks and help others adapt to evolving workflows.
Follow procedures and specific process paths with precision to complete key tasks and maintain high-quality documentation.

Requirements:

Minimum 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting, or a regulated area
Experience with Google Suite/Microsoft Office.
Strong communication, attention to detail, time management, and organizational skills.
Proven ability in presentation, stakeholder management, and cross-functional partnership.