Responsibilities of the Candidate:

Will be working in consumer dispute & Email operations process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SLA
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Working on multiple applications and preparing credit report post analyzing complaints
Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Need to maintain Quality and Accuracy scores as per the business requirements

Requirements:

Minimum Graduate degree in any stream
Must have minimum 1-3 years of experience in 'Banking operations' or the BFSI industry
Excellent communication skills (English) both verbal and written
Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage
Able to work in fast-paced energy, flexible and should be able to handle work load
Should have handled escalation/complaint desk related to banking or insurance products
Strong customer-centric service attitude, analytical, and creative problem-solving skills are required
Experience in Credit Bureaus would be preferred
Strong Team player
Good knowledge of MS Office