Opportunity brief
Tracia Sicura LLP is hiring for Sales & Operation Manager (Telematics)
About the Company
Tracia Sicura LLP is seeking a dedicated Sales & Operation Manager (Telematics) to join our team in Kolkata. We operate in the telematics industry, providing innovative solutions to our clients.
Key Responsibilities
- Identify new business opportunities and generate leads through field visits, calls, email, networking and online platforms.
- Meet prospective customers, understand their requirements and present suitable solutions.
- Conduct product demonstrations, customer trials and follow-ups.
- Prepare and coordinate quotations, proposals and commercial discussions.
- Maintain the sales pipeline and follow up with prospects from enquiry through order closure.
- Coordinate customer onboarding, product delivery, installation, commissioning and training.
- Coordinate with customers, logistics partners, technicians and vendors to ensure timely execution.
- Track device deployment, service requirements, replacements and returns.
- Handle customer queries and ensure timely resolution of operational issues.
- Maintain accurate records of leads, quotations, trials, orders, deployments and service activities.
- Prepare regular sales and operations MIS for management.
- Follow up on pending commercial matters and customer payments where required.
- Identify opportunities for repeat business and expansion within existing accounts.
- Own the end-to-end post-sale client lifecycle to maximize customer retention and lifetime value.
- Identify at-risk accounts and proactively implement strategies to reduce client churn.
Requirements
- Graduate in any discipline.
- 2–5 years of experience in sales, business development, operations, logistics, customer service or a related field.
- B2B sales or experience in logistics, transportation, technology or industrial products will be an advantage.
- Working with Govt. sectors like Railways, Customs, Excise and having a knowledge of Tender, RFQ, EOI would be an added advantage
- Good communication, presentation, follow-up and coordination skills.
- Basic knowledge of MS Excel, Word and PowerPoint.
- Ability to work independently and manage multiple activities.
- Willingness to travel for customer meetings, demonstrations and deployments.
- A valid driving licence will be an advantage.
What We Are Looking For
A proactive and responsible individual who can take ownership of the complete customer journey:
Lead → Meeting → Demonstration → Trial → Order → Deployment → Customer Support → Repeat Business
This is a hands-on role combining business development, customer relationship management and operational execution.