Opportunity brief
Role Description:
This is a part-time, remote Business Development/Market Development Internship role. The Business Development/Market Development Intern will be responsible for lead generation, market research, and customer service. The intern will also assist with the day-to-day tasks associated with business development such as cold-calling and preparing presentations for potential clients.
Responsibilities of the Intern:
- Pay close attention to the customer's needs, concerns, and questions. Actively listening to their words, tone, and emotions will help you understand their requirements and respond appropriately.
- Show empathy towards customers' issues and concerns. Be patient, even in challenging situations, and try to understand and address their problems effectively.
- Speak clearly and use concise language to ensure that the customer understands your message. Avoid jargon or technical terms that may confuse the customer.
- Maintain a positive attitude throughout the conversation, regardless of the customer's tone or behavior. Stay calm, polite, and professional at all times, aiming to resolve their queries or issues.
- Develop strong problem-solving skills to address customer concerns efficiently. Be proactive in finding solutions and offer alternatives when necessary.
- Respect the customer's time by providing prompt and efficient service. Be mindful of call duration while ensuring that the customer feels valued and heard.
- Be adaptable to different customer communication styles and preferences. Adjust your tone, pace, and approach to match the customer's needs and personality. Seek feedback from supervisors or colleagues to identify areas for improvement.
- Actively work on enhancing your telephonic communication skills through training and practice.
Other Details
- Duration: 3 months internship with 6 days training period
- Location: Work from home
- Working Days: 6 days a week from Monday - Saturday
- Working Hours: Part-time, approximate 3 hours per day (Flexible)
- Stipend: Unpaid
- Benefits: Certificate of Completion, Letter of Appreciation, and a Progress Report
- Essential: Proficiency in Hindi is a prerequisite.