Responsibilities of the Candidate:

Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
Analyzes business intelligence data on call center customer service quality to inform business decisions.
Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
Supports the development of integration training materials and activities for new processes and procedures.
Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.
Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Requirements:

University (Degree) Preferred
No Experience Required
Physical Requirements: Sedentary Work
Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning