Opportunity brief
The Art Therapy by quietquill private limited is hiring for Customer Support Executive:
About the Company:
- Instagram Account - @art_therapyofficial_
- The Art Therapy is a Made-in-India D2C brand that designs and delivers therapeutic painting kits, including paint-by-numbers and DIY kits, to help people relax, focus, and express their creativity. The company sells through its website as well as leading e-commerce platforms and creates mindful, engaging content across social media.
What you'll do:
- Make 70-80 short, warm feedback calls a day to customers whose kit was just delivered - listen, log, do not sell.
- Help clear the human inbox: reply to simple tickets on WhatsApp, Instagram, Email and Facebook in a calm voice.
- Read how to handle each escalated ticket and log.
- Keep the call sheet clean: one line per call, outcome and note.
- Turn what you hear on calls into a short daily note that shapes product and content decisions.
What we're looking for:
- Comfortable on the phone - friendly and confident on calls.
- Calm, patient and empathetic, especially with frustrated customers.
- Genuinely curious - you like understanding WHY behind customer behaviour.
- Organised and reliable with sheets, logs and follow-through.
- Can commit to 4 hours a day, from the office, for at least 3 months.
Nice to have:
- Any prior customer-facing, support, or telecalling experience.
- Comfort with Google Sheets and simple dashboards.
- Interest in D2C, e-commerce, or consumer brands.
Why you'll like it here:
- Real ownership from week one - your work ships, it is not busywork.
- A calm, warm, no-drama team that gives fast, honest feedback.
- Learn how a real D2C brand actually runs - marketing, ops, and creative under one roof.
- Mentorship directly from the founder and your manager.
- Certificate + strong reference on completion; standout interns are considered for full-time roles.
This is a 6-month paid internship offering a monthly stipend of ₹7,000–₹8,000, along with incentives of ₹1,000–₹