Opportunity brief
Swapnik India Marketing Pvt Ltd is hiring for Customer Service Executive
About the Company
Swapnik India is a trusted Lucknow based real estate firm dedicated to building quality townships and homes. Valuing transparency and timely delivery, we offer affordable, yet luxurious, well-planned properties to help you build your dream home.
Responsibilities
As a Customer Service Executive, your key duties will include:
- Manage post-sales customer communication and provide timely support.
- Handle customer queries, concerns, and escalations to ensure a smooth customer experience.
- Coordinate with customers, banks, and financial institutions for home loan processing and disbursement.
- Assist customers with loan documentation and track the complete loan process.
- Follow up with customers for scheduled payments and pending dues as per the payment plan.
- Coordinate with the Accounts team for payment reconciliation and collection updates.
- Maintain accurate customer records, documents, CRM, and MIS updates.
- Coordinate with Sales, Accounts, Legal, and Site teams for timely resolution of customer requirements.
- Keep customers updated on project progress, payments, and other relevant developments.
- Collect customer feedback and support continuous improvement in customer service processes.
Requirements
We are seeking candidates who demonstrate:
- Minimum experience of 2 years.
- Strong verbal and written communication skills.
- Active listening abilities and a problem-solving mindset.
- Relevant experience in customer support or service operations.
- Customer-first attitude and familiarity with basic CRM tools.