Sales Coordinator

Roles & Responsibilities

• Handle the complete sales order processing cycle, from order creation to final dispatch.
• Create and process sales orders in the company's ERP/system and share the required details with the Plant for timely dispatch.
• Check stock availability and coordinate with the Plant for stock transfers whenever required.
• Raise Purchase Requisitions (PRs) based on requirements received from the Purchase and Marketing Teams.
• Coordinate with the Plant, QC, QA, Purchase, Marketing, Stores, and other internal departments to ensure timely execution of customer orders.
• Prepare and share dispatch details and shipment-related information with customers as required.
• Coordinate with the QC Team for incorporating customer-specific requirements or additional parameters in the Certificate of Analysis (COA).
• Prepare and coordinate customer sample requests based on requirements received from the Marketing Team.
• Receive Vendor Qualification (VQ) formats from customers and coordinate with the Plant/QA Team for completion.
• Follow up with QA and concerned departments to obtain the required information and supporting documentation for VQ submissions.
• Submit completed VQ documents to customers within the required timelines.
• Handle customer queries related to sales orders, documentation, COA, samples, dispatches, stock availability, and plant-related requirements until resolution.
• Maintain proper records of sales orders, dispatches, customer documentation, samples, VQ documents, and related correspondence.
• Ensure timely follow-up with concerned departments to minimize order-processing and dispatch delays.
• Support the Sales and Marketing Teams with order-related information, documentation, and coordination.
• Ensure adherence to company procedures and maintain accuracy and confidentiality of customer and business information.