Admission Associate

Roles & Responsibilities – Admission Associate:

• Student Communication – Handle student and parent queries through calls, WhatsApp, and emails.
• Counselling Support – Assist SA Counsellors during counselling sessions and maintain detailed student notes.
• University Shortlisting – Research and prepare suitable university/course options based on student profiles.
• Document Coordination – Follow up with students for required documents and assist with CV, SOP, LOR, and other documentation.
• Application Processing – Compile, review, and submit applications while ensuring accuracy and timely processing.
• University Follow-ups – Manage university correspondence, application acknowledgements, offer letters, and escalations.
• Scholarship & Offer Updates – Coordinate scholarship applications and keep students updated on offers and scholarships.
• CRM Management – Maintain accurate student records, follow-ups, and task updates in the CRM.
• Tuition Deposit Support – Guide students regarding tuition deposits and university deadlines.
• Visa Assistance – Support students with visa documentation, financial requirements, CAS/COE/I-20, and interview coordination.
• Accommodation Support – Provide suitable accommodation options and assist students with the booking process.
• Pre-Departure Support – Assist with visa forms, insurance, travel cards, flights, and pre-departure documentation.
• Post-Departure Support – Follow up with students after departure and coordinate success stories/testimonials.
• Student Success Tracking – Maintain visa and enrollment proofs and update student records in the CRM.
• Events & Training – Support Admission Days/Education Fairs and participate in university and refresher training sessions.
• Team Coordination – Coordinate with internal teams and proactively resolve student-related issues throughout the admission journey.