Operations Associate Internship

About the Role:

We are looking for an Operations Associate Intern to join the HEARTH team at StarKnights Technologies Pvt. Ltd.

HEARTH is a travel discovery and information platform focused on helping travelers discover trusted local stays, food, experiences, and services while helping local providers build and maintain a structured digital presence.

This is a hands-on operations internship involving provider outreach, onboarding, communication, listing creation and verification, follow-ups, and day-to-day operational coordination.

The role is suitable for someone who enjoys communicating with people, can work independently, is comfortable with phone calls and WhatsApp communication, and wants practical experience working with an early-stage technology startup.

Roles & Responsibilities:

• Identify and connect with local businesses and service providers such as homestays, hotels, cafés, restaurants, experience operators, guides, transport providers, and other travel-related businesses.
• Introduce HEARTH to prospective providers and clearly explain the platform, its benefits, onboarding process, and subscription model.
• Communicate with providers through phone calls, WhatsApp, and other available communication channels.
• Follow up with interested providers and assist them throughout the onboarding process.
• Help providers create and complete their HEARTH profiles and listings.
• Collect and organize listing information such as business details, location, contact information, descriptions, amenities, services, pricing information, and photographs.
• Check submitted information for accuracy, completeness, and overall listing quality.
• Assist providers in correcting incomplete or inaccurate information before their listings are submitted for review.
• Coordinate with the internal HEARTH team regarding listing approvals, corrections, provider queries, and operational issues.
• Maintain proper records of provider conversations, onboarding status, follow-ups, and completed listings.
• Follow up with providers who have started but not completed the onboarding process.
• Help maintain existing provider listings and communicate with providers when information needs to be updated.
• Support provider-related queries and help resolve basic operational issues.
• Share feedback from providers with the HEARTH product and operations team so that our onboarding process and platform can continuously improve.
• Work towards weekly and monthly onboarding targets while maintaining the quality of every provider listing.

Day-to-Day Work:

A typical day may include:

• Calling and speaking with prospective providers.
• Following up with previously contacted providers.
• Helping interested providers register on HEARTH.
• Assisting providers with completing their listings.
• Reviewing listing information and photographs.
• Updating provider and follow-up records.
• Coordinating with the HEARTH team regarding pending listings or issues.
• Responding to provider questions through phone or WhatsApp.
• Tracking personal onboarding progress and daily targets.

Requirements:

• Good verbal communication skills.
• Comfortable speaking with business owners and professionals over phone calls.
• Ability to communicate professionally in Hindi and English.
• Basic computer and smartphone proficiency.
• Ability to learn and use web-based software and internal tools.
• Good organizational and follow-up skills.
• Attention to detail while reviewing information and maintaining records.
• Responsible, punctual, and comfortable working with measurable targets.
• Willingness to learn about startups, operations, travel technology, and local business onboarding.
• Ability to work independently as well as coordinate with a team.
• No prior professional experience is mandatory. Freshers and college students who are willing to learn are encouraged to apply.

Who Would Be a Good Fit?:

You may be a good fit if you are confident speaking with new people, enjoy solving practical problems, can patiently follow up with customers or businesses, and want exposure to how an early-stage startup builds and operates its marketplace from the ground up.

What You Will Learn:

During the internship, you will gain practical exposure to:

• Startup operations.
• Business communication.
• Provider acquisition and onboarding.
• Customer relationship management.
• Sales and outreach.
• Marketplace operations.
• Data and listing quality management.
• Travel and hospitality industry operations.
• Working with an early-stage technology product.
• High-performing interns may also be considered for a longer-term Operations Associate opportunity with HEARTH based on performance and business requirements.