Opportunity brief
Responsibilities
- Handle customer queries and complaints across calls, chat, and email (blended process).
- Manage 40–50 inbound US e-commerce calls per day, addressing cancellations, refunds, lost orders, returns, and payments.
Requirements
- Undergraduate/Graduate with a minimum of 6 months of BPO experience.
- Minimum 1 year of international BPO voice experience in retail, airline, or insurance process.
- Excellent spoken and written English, with Versant C1/C2 level required.
- No employment gaps.
- Knowledge of bookings (hotel, flights, travel) is a plus.
- Candidates will undergo a structured ramp-up: 5 days process training + 5 days nesting, with an 85% pass bar at each stage.