Opportunity brief
About the Organization:
SHIVAM AUTOZONE is a premier automobile dealership, headquartered in Mumbai, India. The company deals exclusively in Maruti Suzuki vehicles, the highest-selling automobile brand in the country. The SHIVAM AUTOZONE GROUP has grown into an established brand with a presence in all 4 diverse and distinctive channels under Maruti Suzuki: Arena Channel, NEXA Channel, Commercial Channel, and True Value Channel, with 15+ locations spread across Mumbai.
Job Summary
As a Relationship Manager at NEXA, your primary role is to build, nurture, and retain relationships with customers throughout their car-buying journey and beyond. You ensure customers have a premium, personalized experience — from initial inquiry to purchase, delivery, and after-sales follow-up.
Key Responsibilities
Customer Relationship Building
- Greet and interact with prospective and existing customers in the showroom
- Understand customer requirements, preferences, lifestyle, and buying motivations
- Maintain regular contact via calls, messages, and follow-ups to keep customers engaged
Sales Support & Lead Conversion
- Provide detailed product information (features, benefits, variants)
- Offer test drives and demonstrations tailored to customer needs
- Support the sales process through lead generation, nurturing prospects, and follow-ups
Pre-Sales Activities
- Generate enquiries and referrals
- Guide customers through financing, insurance options, and documentation
- Track test drive schedules, quotations, and deal progress
Post-Sales & After-Sales Coordination
- Facilitate delivery processes and ensure a smooth handover experience
- Remind customers about servicing, warranty, and insurance renewals
- Address queries, complaints, and feedback promptly and professionally
Customer Satisfaction & Retention
- Build long-term loyalty by ensuring high levels of satisfaction
- Maintain customer records, update CRM systems, and track interaction histories
- Prepare reports on customer engagement, retention, and feedback trends
Collaboration & Reporting
- Work closely with sales, finance & insurance, service, and operations teams
- Report on sales leads, pipeline progress, and customer trends to showroom management
Qualifications & Skills
Educational Requirements
- Bachelor's degree in Business Administration, Marketing, Sales, or related field (preferred)
Skills
- Excellent communication and interpersonal skills
- Customer-centric with strong relationship-building abilities
- Basic understanding of finance & insurance documentation beneficial
- Knowledge of local languages relevant to the showroom location is a plus
Performance Expectations
- Achieve showroom sales and customer engagement targets
- Maintain customer satisfaction scores and retention metrics
- Actively contribute to revenue through upselling finance/insurance/add-ons