Opportunity brief
Shell Consultancy is hiring for Customer Care Executive!
About the Company
Shell Consultancy is a leading firm in the IT service and consulting industry, dedicated to providing exceptional solutions and support to our clients. We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and thrive. Join our team and contribute to a culture of excellence and customer satisfaction.
Responsibilities of the Candidate:
- Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner. - Provide accurate information about products and services. - Resolve customer issues efficiently and effectively, escalating when necessary. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to ensure customer satisfaction. - Continuously strive to improve customer service processes and outcomes.
Requirements:
- 0 years of experience (fresher). - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively. - Strong problem-solving abilities. - Customer-focused with a positive attitude. - Basic computer proficiency.