Responsibilities of the Intern:

Ensure timely the performance checks on all the domains of POD.
Focused on the quality and the safety of the content on the platform as well as our user experience.
Operationalise quality assurance processes at offshore/inhouse.
Manage end-to-end operations of the team and for the vertical.
Connect with Vendors for Calibrations, Training and quality & Policy Updates.
Own and resolve user grievances via the Intercom tool, ensuring SLA adherence and TAT compliance.

Requirements:

6 months to 1 years of work experience in managing quality processes in a large team
Content Moderation experience would be preferable. Freshers can also be considered
Written and spoken communication in languages (Hindi and at least one other North Indian language) and business proficiency in English
Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)
The candidate should be flexible to work in rotational shifts and with rotational week-offs.
Basic analytical skills to drive decision-making.Self-starter; capable of taking initiative and working with minimal direction
Ability to understand and develop processes from scratch.
Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
Ability to multitask, set priorities, and manage time effectively
Independently work in a fast-paced environment with tight deadlines.