Opportunity brief
Sagility is hiring for the role of Process Consultant Trainee!
Responsibilities of the Candidate:
- Possess basic knowledge of Claims Administration (Voice) - Good reasoning and analytical skills - Able to communicate fluently in the language required for the function/location - Active listening skills - Passion to learn - Influencing skills - Ability to comprehend the process requirements well - Processing claims/handling incoming calls/making outgoing calls and taking appropriate actions as per the process guidelines. - Understand the basic professional standards and established procedures and policies before taking action and making decisions. - Maintain customer satisfaction ratings through TAT and quality standards based on client SLA's - Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input - Input data into the company platform to keep each customer record updated - Responsible for multiple administrative and customer service layers that include solving customer issues through review, investigation, adjustment (if necessary), remittance, or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary. - Individuals should have a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Requirements:
- Exceptional customer/ client interaction skills, - Ability to manage client escalations, - Experienced in managing client advocacy, - Excellent in the use of MS Excel to compile, collate, and summarize
Preferred Skills:
- MS office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Comprehending ability