Opportunity brief
Overview
We are looking for an Enterprise Sales Manager to drive new business growth across Delhi NCR and other strategic markets.
The ideal candidate will have a strong track record of selling enterprise SaaS, CX, CRM, AI, conversational AI, customer support, contact-center, to mid-market and large organizations.
You will own the complete enterprise sales cycle—from prospecting and discovery through solution selling, demonstrations, commercial negotiations, and closing—while developing long-term relationships with CX, Customer Service, Digital, IT, Sales, Marketing, and business leaders.
- Own the end-to-end enterprise sales cycle from prospecting to closure and account expansion.
- Identify, qualify, and develop enterprise opportunities across Delhi NCR.
- Build and maintain a strong pipeline through outbound prospecting, referrals, networking, events, partners, and inbound leads.
- Engage senior decision-makers including CX Heads, Customer Service Heads, CIOs, CTOs, CMOs, Digital Heads, Sales Leaders, and Business Heads.
- Conduct consultative discovery to understand customer pain points around customer support, lead generation, automation, digital engagement, and customer experience.
- Deliver compelling product presentations and coordinate customized demonstrations with prospects and internal solution teams.
- Develop business cases and ROI propositions demonstrating measurable value to enterprise customers.
- Manage complex enterprise sales cycles involving multiple stakeholders, technical evaluations, procurement, legal, security, and senior management.
- Prepare proposals, commercial negotiations, RFP/RFI responses, and contracts.
- Maintain accurate sales forecasts, opportunity stages, and pipeline data in CRM.
- Work closely with Presales, Product, Marketing, Customer Success, and Leadership teams to ensure smooth deal progression and customer onboarding.
- Develop strategic relationships within key accounts and identify upselling/cross-selling opportunities.
Requirements
- 2–5 years of B2B/Enterprise sales experience, preferably in SaaS or technology.
- Proven experience selling to mid-market and enterprise customers.
- Experience selling solutions such as SaaS / Cloud, CRM, Contact Center / Customer Service, Chatbots / Customer Engagement
- Strong understanding of enterprise buying processes and multi-stakeholder sales.
- Excellent presentation, negotiation, communication, and relationship-building skills.
- Ability to understand technical products and translate technology into business outcomes.
- Experience with large accounts in industries such as BFSI, Insurance, Telecom, Ecommerce, Education, Healthcare, Real Estate, Travel, or Retail.
- Existing relationships with CX, CIO/CTO, Digital, Customer Service, or Marketing leaders.