Telecaller – Study Abroad

Job Title:

- Telecaller – Study Abroad

Department:

- Admissions & Business Development

Employment Type:

- Full-Time

Work Mode:

- Work from Office

Location:

- Noida

About Us:

We are a fast-growing overseas education consultancy helping students achieve their dream of studying abroad. We provide expert guidance for admissions, scholarships, visas, and career planning across destinations such as the UK, Australia, Canada, Ireland, Germany, Malta, Dubai, New Zealand, Europe, and more.

Role Overview:

We are looking for an enthusiastic and result-oriented Business Development Associate (BDA) to join our admissions team. This role is ideal for candidates with excellent communication skills who can connect with prospective students, understand their study abroad aspirations, and conduct the first level of counselling before handing qualified students over to the Senior Counsellor. Candidates with basic knowledge of the study abroad industry will be preferred.

Key Responsibilities:

• Call and follow up with leads generated through digital marketing, referrals, and other sources.
• Understand the student's academic background, budget, preferred destination, and career goals.
• Conduct the first level of counselling and explain available study abroad opportunities.
• Qualify leads and schedule detailed counselling sessions with Senior Admission Counsellors.
• Maintain accurate lead records in the CRM.
• Follow up consistently with interested students to maximize conversions.
• Build trust and maintain professional relationships with students and parents.
• Meet daily calling, follow-up, and counselling targets.
• Coordinate with the admissions and operations teams for smooth student processing.
• Stay updated with study abroad trends, university intakes, and visa requirements.

Eligibility:

• Graduate in any discipline.
• 0–3 years of experience in Telecalling, Sales, Business Development, Customer Support, or Study Abroad Counselling.
• Freshers with excellent communication skills are encouraged to apply.

Preferred Skills:

• Excellent spoken and written English.
• Good communication skills in Hindi.
• Basic knowledge of study abroad admissions, universities, or international education is an added advantage.
• Strong convincing and counselling abilities.
• Confident speaking over phone and video calls.
• Positive attitude with a customer-first approach.
• Ability to work in a target-driven environment.
• Good computer skills (MS Office, Google Sheets, CRM).

Key Performance Indicators (KPIs):

• Daily outbound calls and follow-ups.
• Qualified counselling appointments booked.
• Lead-to-counselling conversion ratio.
• Counselling-to-application conversion support.
• CRM data accuracy and timely updates.
• Monthly admissions contribution.

What We Offer:

• Competitive Fixed Salary + Attractive Incentives.
• Performance-based growth opportunities.
• Professional training on study abroad counselling.
• Supportive and collaborative work environment.
• Fast career progression into Senior Counsellor or Team Leader roles.

Why Join Us?

• Work with leading international universities.
• Learn from experienced admission professionals.
• Build a rewarding career in the international education industry.
• Opportunity to earn attractive incentives based on performance.