Opportunity brief
Razorpay is one of India's leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we've since grown into a fintech powerhouse driving India's digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that's redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India's largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India's unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you're curious, you'll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say "thank you." Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you'll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
Role Overview
The Analyst – Financial Operations (FinOps) is responsible for the daily execution of transaction reconciliations, partner fund settlements, escrow monitoring, and operational reporting. Operating within the Engage business vertical, the role ensures full compliance with Reserve Bank of India (RBI) Prepaid Payment Instrument (PPI) regulations and standard operating procedures (SOPs). The incumbent will work closely with cross-functional teams (Tech, Product, Compliance, Finance) to maintain operational continuity, prevent financial losses due to manual errors, and uphold high standards of data governance.
Key Responsibilities & Core Deliverables
A. Transaction Reconciliation & Fund Settlements
- Daily SLA Reconciliations: Complete daily transaction reconciliations within strict service level agreements (T+1 for PPI and gift card/loyalty transactions).
- Fund Settlements: Ensure 100% accurate and timely disbursement of fund settlements to merchants and partners in accordance with agreed cycles.
- Loss Prevention & Error Reduction: Diligently adhere to reconciliation SOPs to proactively detect variances and eliminate manual errors, avoiding financial loss.
B. Bank Statement Tagging, Reporting & Escrow Tracking
- Bank Statement Management: Perform daily tagging of bank account statements, identify unknown debit and credit entries, and achieve full closure of open items on a T+3 basis.
- Escrow Adequacy & Daily Tracking: Monitor daily fund movements, track daily variances, and prepare Escrow Adequacy reports.
- Stock Management Reporting: Ensure the Stock Management report is reconciled and updated daily on a T+1 basis.
- Documentation & Google Drive Updates: Ensure all daily reconciliation summaries, workbooks, and proof files are updated on schedule and archived systematically on Google Drive.
C. Stakeholder Coordination & Issue Resolution
- Merchant & Partner Support: Ensure all partner and merchant operational queries are reviewed and addressed within a 24-hour SLA.
- Cross-Department Collaboration: Partner effectively with Tech, Product, Finance, and Compliance teams to resolve operational roadblocks and incident queries raised via email/Slack.
- Issue Tracking & Escalation: Timely log banking portal issues, technical outages, or gateway discrepancies in tracker sheets and flag critical blockers to management.
D. Compliance, Refunds & Data Governance
- Regulatory Adherence: Maintain strict compliance with RBI guidelines governing PPI operations, escrow accounts, and payment settlements.
- Refund Processing: Execute customer and partner refund requests accurately within defined operational SLAs.
- Audit Readiness: Maintain clear audit trails and clean data records compliant with statutory financial reporting guidelines.
E. Continuous Improvement & Analytics
- Data Analysis: Review transaction datasets to detect recurring trends, anomalies, and reconciliation mismatches.
- Process Optimization: Participate in ideation and recommend small-scale automations and Excel improvements to streamline BAU operations.
Qualifications
Education & Experience
- Education: Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or related quantitative field.
- Experience: 0 to 2 years of relevant experience in financial operations, payment reconciliations, settlements, or treasury operations (Fintech / Payment Gateway background preferred).
Technical & Functional Competencies
- Domain Knowledge: Understanding of payment gateways, PPI regulations, wallet operations, escrow mechanisms, and basic accounting principles (AR/AP).
- Spreadsheet Proficiency: Competence in Microsoft Excel / Google Sheets (VLOOKUP, XLOOKUP, Pivot Tables, SUMIFS, and data validation).
- Analytical Aptitude: Ability to handle large transaction datasets, identify discrepancies, and trace settlement variances.
Behavioral Competencies
- Accuracy & Attention to Detail: High diligence with numerical entries and strict adherence to process steps.
- Ownership & SLA Adherence: Strong sense of accountability toward daily deadlines and operational metrics.
- Team Player: Positive attitude, collaborative mindset, receptive to constructive feedback, and proactive in sharing knowledge.
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.