Opportunity brief

Key Responsibilities:

Meeting Documentation: Attend meetings and produce structured minutes using a consistent Agenda–Decisions–Actions–Risks format. Distribute summaries within 24 hours, with clear owners and due dates for every action item.
Coordination & Follow-up: Reach out to relevant teams (product, tech, support, marketing) to assign and track task progress. Maintain a live action tracker and proactively follow up with stakeholders until items are closed. Flag delays or blockers early so nothing falls through the cracks.
Process & Journey Documentation: Interview stakeholders across teams to reconstruct undocumented customer-business flows, use cases, and product journeys. Build a single, well-organized repository (Notion/Confluence/Drive) documenting all products, flows, and known customer complaint patterns. Use simple process-mapping tools (Miro, Lucidchart, or similar) to visually diagram journeys for easy reference.
Data & Insights: Review customer feedback, complaint tickets, and app reviews; flag emerging patterns to leadership. Monitor traffic surge patterns and sales numbers; alert business ops on anomalies. Assist with basic analytics review and summarizing insights for decision-making.

Must-Have Skills:

Excellent written and verbal communication (English, Hindi)
Strong structured note-taking and meeting documentation habits
High follow-up discipline - tracks tasks to closure without reminders
Comfortable interviewing multiple teams and synthesizing conflicting inputs into a clean narrative
Proficient in Google Sheets/Excel, Docs, Slides
Organized, proactive, and unfazed by ambiguity or "messy" existing documentation

Familiarity with Notion, Confluence, or similar documentation tools
Basic exposure to flowcharting/process-mapping tools (Miro, Lucidchart, draw.io)
Interest in the gaming/tech industry
Basic SQL or Google Analytics knowledge (for later-stage analytics tasks)