About the role
Rackspace Technology is hiring for the role of Citrix Cloud Engineer I - (Citrix) - IN!
Responsibilities of the Candidate:
- The Citrix Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. - This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. - Responsible for the support of internal and external customers on multiple platforms. - Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. - Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. - Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. - The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. - Keeps informed of emerging technologies. - Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. - Administer Windows Server environments. - Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services. - Manage FSLogix, Citrix Profile Management (UPM), and user profiles. - Monitor infrastructure health and availability using enterprise monitoring tools.